About EPCOR

About EPCOR

 

Who We Are…

EPCOR is a not-for-profit payments association that provides payments expertise through education, advice and member representation. EPCOR assists banks, credit unions, thrifts and affiliated organizations in maintaining compliance, reducing risk and enhancing the overall operational efficiency of the payment systems. Through our affiliation with industry partners and other associations, EPCOR fosters and promotes improvement of the payments systems which are in the best interest of our members.

What We Do…

The mission of EPCOR is to provide payments expertise through education, advice and member representation.

Who We Serve…

EPCOR serves more than 1,800 member banks, credit unions, thrifts and affiliated organizations located in Arkansas, Indiana, Kansas, Kentucky, Missouri, Nebraska, Oklahoma, Ohio, Illinois, Iowa, Pennsylvania and West Virginia.

Territory Map

What We Offer…

EPCOR is a robust and influential organization uniquely positioned to foster and promote improvement of the payment systems. We are a resource regarding the rules and regulations that govern the payment systems, including ACH, check and image, cards and wires, as well as payments-related risk and fraud. Our staff of payments professionals, AAPs, NCPs and risk/fraud experts is available to support you in a variety of ways. For additional information on EPCOR Member Benefits, please visit our Membership page.

  • Questions Answered – Via our toll-free helpline, website chat feature or members-only email
  • Annual Conferences – Hosted in Columbus, OH each spring and Kansas City, MO each fall
  • Payments University – Held each year in Branson, MO; Sandusky, OH and our newly added location, French Lick, IN
  • In-Person Seminars – Conducted annually at locations throughout the EPCOR footprint
  • Webinars – More than 50 conducted annually on a variety of payments and risk topics
  • On-Demand Training – A vast library of courses available 24/7
  • ACH Audits & Risk Assessments – Facilitated by Accredited ACH Professionals with prior banking experience
  • Advisory Services – Whatever payments challenge you are facing, look to our experienced and accredited payments professionals for customized assistance and guidance based on rules, regulations and real-life situations at a fraction of the cost of big-name consulting groups.
  • RDC Risk Assessments – Conducted by National Check Professionals with prior banking experience
  • Timely News Briefs & eCommunications – Announcing current industry developments and regulatory requirements
 

We are dedicated to our members, and it shows!

But don’t take it from us, here’s what our members have to say:

"I always get great support from EPCOR, no matter who I speak with."

"Working with Amy is like working with a longtime friend, she always makes you comfortable."

"Everyone at EPCOR is fantastic, but Christine is my go-to-gal."

"Jennifer went above and beyond, and I value her as a trusted resource."

"Marcy takes the time to explain things so they make sense and always offers great tips to remember things."

"It doesn't seem to matter what the problem is, Shelly can either help you resolve it or point you in the right direction."

 
Nacha Direct Member Logo

EPCOR, as a Direct Member of Nacha, is a specially recognized and licensed provider of ACH education, publications and support.

Center for Payments

EPCOR is a sponsor of the Center for Payments, a program working to advance the U.S. payments systems through market intelligence and thought leadership.

Faster Payments Council Founding Member

EPCOR, as a Founding Member, is a specially recognized supporter of Faster Payments in the United States.

 

Contact EPCOR

 

General Contact Information

Mailing Address

2345 Grand Blvd., Suite 1700
Kansas City, MO 64108

Phone

816.474.5630

Fax

816.471.7665

Email

memserve@epcor.org

Members Helpline

The Members Helpline is your connection to payments information and answers to your payment systems questions.

Toll Free Number: 800.500.0100

Email: memserve@epcor.org

Knowledge Community: community.epcor.org

Website Chat: Send us a website chat by clicking on the green bubble on the bottom, left-hand side of the page

Staff Roster

 

Brandie Thacker
AAP, CAE

President & CEO

Chris Richardson
CPA

CFO

James Carrick

Vice President, Education

Brian Dao
AAP

Vice President, Member Engagement

Kristel Goins
AAP

Vice President, Marketing & Communications

Nicole Payne
AAP, APRP, CPA, CRCM, CIA

Vice President, Advisory Services

Fianna Aird

Instructional Designer

Luke Benning
AAP

Manager Audit Services

Keldon Bowling

Communications Specialist

MacKenzie Bozarth

Executive Assistant

Myranda Brown
AAP

Manager, Audit Services

Marcy Cauthon
AAP, APRP, NCP

Senior Director, On-Demand Education

Liz Cone
AAP, APRP

Senior Manager, Audit Services

Casey Demma
AAP, APRP

Manager, Audit Services

Amy Donaghue
AAP, APRP, NCP

Director, Advisory Services – Risk & Third-Party Services

Karen Gingles

Manager, Human Resources

Sharon Hallmark
AAP, APRP

Director, Payments Education

Christine Harris
AAP, APRP, NCP

Senior Manager, Member Support

Madison Howard

Manager, Member Communications

Shirley James
AAP, CMP

Director, Conferences & Events

Deanna Jewell
AAP, APRP

Manager, Audit Services

James Kallergis
AAP

Manager, Audit Services

Drew Kimmel

Senior Art Director II

Jennifer Kline
AAP, APRP, NCP

Director, Audit Services

Daniel Malnati
AAP

Manager, Audit Services

Stephanie Mareski
AAP, APRP

Senior Director, Member Support

Emily Nelson
AAP, APRP, NCP

Manager, Payments Education

Shelly Sipple
AAP, APRP, NCP

Senior Director, Certifications & Continuing Education

Raven Smith
AAP, APRP, NCP

Manager, Audit Services

Dana Stock

Accounting Associate

Trevor Svoboda

Graphic Designer

Mark Tovey

Manager, Information Technology

Melissa Vidlak
AAP

Manager, Member Support

Matthew T. Wade
AAP, APRP, CPA

Senior Manager, Advisory Services

Trevor Witchey
AAP, APRP, NCP

Senior Director, Payments Education

Kerri Woidke
AAP

Manager, Member Support

Jared Wolfe

Senior Instructional Designer

Trista Woolston
AAP, APRP

Manager, Audit Services

Matt Yates
AAP

Advisory Services Coordinator