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EFT Dispute Resource Package (ELECTRONIC)

Electronic Resources License: Included
Additional Information:
This handy toolkit includes everything you need to manage your EFT dispute process, simplify compliance with Regulation E and keep track of the steps within your error resolution process. New for 2024: we have added Regulation E flow charts, related to ACH transactions, to walk you step by step through the error resolution process so that you can easily determine your next action based on the timeliness of the dispute and other findings during your investigation. Other recent updates to the tools included in this toolkit cover CFPB guidance on ACH Stop Payment and Written Statement forms and the updated threshold to comply with current regulatory requirements under Regulation E Subpart B. Functionality enhancements have also been made for ease of use. The included Error Resolution Letters have been converted to Word documents to streamline customization and all consumer forms are now fillable PDFs. (2024)

ACH Stop Payment
ACH Written Statement of Unauthorized Debit
ATM/Debit Card Account Holder Dispute Checklist
ATM/Debit Card Sample Dispute Letter
This publication is formatted as a PDF document. Users must have access to Adobe Reader.
Available for Immediate Download