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Consumer Unauthorized ACH Transactions (SELF-PACED)

Electronic Resources License: Included
Additional Information:
This interactive course is designed for frontline and operations payments professionals looking to better understand financial institution options and obligations related to handling consumer ACH disputes as defined by the ACH Rules. This course will help you define appropriate frontline and operations staff actions for properly handling consumer ACH transaction disputes, examine related ACH Rules requirements and review the most common consumer ACH unauthorized return reasons and their associated timeframes.
CEU INFORMATION: .9 AAP/APRP
$225.00
$450.00
Available for Immediate Download

Corporate User Bundle (ELECTRONIC)

Additional Information:
Bundle the ACH Rules with BOTH Quick Reference Tools to Save an Additional 5%

Each bundle includes the ACH Rules, ACH Quick Reference Guide for Corporate Users and Corporate ACH User Quick Reference Cards. Digital Bundle includes access to ACH Rules Online Resource. (2022)
This publication is formatted as a PDF document. Users must have access to Adobe Reader.
$109.25
$218.50
Available for Immediate Download

Corporate User Bundle (PRINTED)

Additional Information:
Bundle the ACH Rules with BOTH Quick Reference Tools to Save an Additional 5%

Each bundle includes the ACH Rules, ACH Quick Reference Guide for Corporate Users and Corporate ACH User Quick Reference Cards. Digital Bundle includes access to ACH Rules Online Resource. (2022)
$114.00
$228.00

Debit Card Quick Reference Cards (ELECTRONIC)

Additional Information:
These cards are a "must-have" for your operations area. The set includes helpful information on Regulation E liability and timeframes, chargebacks, definitions and contacts. Various types of card fraud including skimming, identity theft, telemarketing fraud and phishing are explained. Two new cards have been added to include information on EMV and Mobile Wallets. These cards make a great training tool and have been updated to include new chargeback codes for 2019! (2021)
This publication is formatted as a PDF document. Users must have access to Adobe Reader.
$30.00
$60.00
Available for Immediate Download

Dispute Handling: ACH Rules vs. Reg E - RECORDING

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Saturday, December 31, 2022
12:00 AM Central Standard Time
$225.00
$450.00


ECCHO Operating Rules and Commentary (PRINT)

Additional Information:
If you are looking for a complete hard copy of the ECCHO Rules, look no further. This set of Rules governs electronic check exchange between ECCHO members. All National Check Professional (NCP) exam candidates, including those who are not members of ECCHO, will also find this resource beneficial since ECCHO is the certifying agent of the National Check Professional (NCP) Exam. (2022)
$30.00
$60.00

EFT Dispute Resource Package (ELECTRONIC)

Electronic Resources License: Included
Additional Information:
This handy toolkit includes everything you need to manage your EFT dispute process, simplify compliance with Regulation E and keep track of the steps within your error resolution process. Includes handy documents to help streamline efficiency from your front-line staff to operations. Recent updates to the Stop Payment form include updates to the non-consumer portion allowing for extended stop payment time frames. Legal language in both the ACH Stop Payment and Written Statement forms have also been updated to comply with the CFPB's 2020 guidance. (2022)

ACH Stop Payment
ACH Written Statement of Unauthorized Debit
ATM/Debit Card Account Holder Dispute Checklist
ATM/Debit Card Sample Dispute Letter
This publication is formatted as a PDF document. Users must have access to Adobe Reader.
$30.00
$60.00
Available for Immediate Download

EFT Quick Reference Cards (ELECTRONIC)

Additional Information:
Keep all the information you need to efficiently handle EFT investigations and maintain compliance with Regulation E at your fingertips with this handy set of cards. The cards include all the key information you will need as you go through the dispute process including Regulation E background and key terms, which transactions are covered under the regulation, disclosure and statement requirements, what constitutes an error, consumer liability, investigation timeframes and recommended steps to investigate. Important considerations and tips for compliance with the International Remittance Transfer Rule (Regulation E Subpart B), such as how to calculate the safe harbor limit, are also covered. Financial institution do's and don'ts, along with tips for protecting consumers and financial institutions are an added bonus. (2019)
This publication is formatted as a PDF document. Users must have access to Adobe Reader.
$35.00
$70.00
Available for Immediate Download

Electronic Data Interchange (SELF-PACED)

Electronic Resources License: Included
Additional Information:
This interactive course highlights the characteristics and purposes of Electronic Data Interchange (EDI) and financial EDI using real-world examples. Define EDI terminology, become familiar with the various ANSI ASC X12 transaction sets and learn how to differentiate between a transaction set, data segment and data element. An overview of the RDFI ACH Rules requirement for providing payment-related information to account holders is also included.
CEU INFORMATION: .6 AAP/APRP
$225.00
$450.00
Available for Immediate Download

Electronic Resource License - Complete Library

Additional Information:
Selecting this product will enable the purchaser to receive access to all Electronic Resource License courses, tools and publications in the curriculum format.
$665.00
$1,330.00
Available for Immediate Download