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Consumer Unauthorized ACH Transactions

Electronic Resources License: Included
Additional Information:
This interactive course is designed for frontline and operations payments professionals looking to better understand financial institution options and obligations related to handling consumer ACH disputes as defined by the ACH Rules. This course will help you define appropriate frontline and operations staff actions for properly handling consumer ACH transaction disputes, examine related ACH Rules requirements and review the most common consumer ACH unauthorized return reasons and their associated timeframes.
CEU INFORMATION: .9 AAP/APRP
$125.00
$250.00

Debit Card Quick Reference Cards (ELECTRONIC)

Electronic Resources License: Included
Additional Information:
These cards are a "must-have" for your operations area. The set includes helpful information on Regulation E liability and timeframes, chargebacks, definitions and contacts. Various types of card fraud including skimming, identity theft, telemarketing fraud and phishing are explained. Two new cards have been added to include information on EMV and Mobile Wallets. These cards make a great training tool and have been updated to include new chargeback codes for 2019! (2020)
This publication is formatted as a PDF document. Users must have access to Adobe Reader.
$30.00
$60.00
Available for Immediate Download

EFT Dispute Forms Toolkit (ELECTRONIC)

Electronic Resources License: Included
Additional Information:
This handy toolkit includes everything you need to manage your EFT dispute process, simplify compliance with Regulation E and keep track of the steps within your error resolution process. Includes handy documents to help streamline efficiency from your front-line staff to operations. Includes an updated written statement form to comply with the Differentiating Unauthorized Return Reasons ACH Rules change effective April 1, 2020. (2020)

ACH Stop Payment
ACH Written Statement of Unauthorized Debit
ATM/Debit Card Account Holder Dispute Checklist
ATM/Debit Card Sample Dispute Letter
This publication is formatted as a PDF document. Users must have access to Adobe Reader.
$30.00
$60.00
Available for Immediate Download

EFT Quick Reference Cards (ELECTRONIC)

Electronic Resources License: Included
Additional Information:
Keep all the information you need to efficiently handle EFT investigations and maintain compliance with Regulation E at your fingertips with this handy set of cards. The cards include all the key information you will need as you go through the dispute process including Regulation E background and key terms, which transactions are covered under the regulation, disclosure and statement requirements, what constitutes an error, consumer liability, investigation timeframes and recommended steps to investigate. Important considerations and tips for compliance with the International Remittance Transfer Rule (Regulation E Subpart B), such as how to calculate the safe harbor limit, are also covered. Financial institution do's and don'ts, along with tips for protecting consumers and financial institutions are an added bonus. (2019)
This publication is formatted as a PDF document. Users must have access to Adobe Reader.
$35.00
$70.00
Available for Immediate Download

Electronic Data Interchange

Electronic Resources License: Included
Additional Information:
This interactive course highlights the characteristics and purposes of Electronic Data Interchange (EDI) and financial EDI using real-world examples. Define EDI terminology, become familiar with the various ANSI ASC X12 transaction sets and learn how to differentiate between a transaction set, data segment and data element. An overview of the RDFI ACH Rules requirement for providing payment-related information to account holders is also included.
CEU INFORMATION: .6 AAP/APRP
$125.00
$250.00

Electronic Resource License - Complete Library

Additional Information:
Selecting this product will enable the purchaser to receive access to all Electronic Resource License courses, tools and publications in the curriculum format.
$500.00
$1,000.00

Electronic Resources License/On-Demand Demo

Additional Information:
Wish you could peek behind the curtain and see what our on-demand training is like before enrolling in the Electronic Resources License? This demo will walk you through the different levels of on-demand courses available. Learn the difference between basic and intermediate course and to navigate through each course. We'll discuss what type of content is covered and how interactive features help to ensure course objectives are met. (2020)
$0.00
$0.00

Federal Government Reclamations

Electronic Resources License: Included
Additional Information:
This interactive course takes the guessing game out of handling Federal Government Reclamations. Highly beneficial to ACH Operations staff, attendees will define an institution's liability as it relates to handling Federal Government Reclamations, including steps to take to limit liability and avoid potential losses. The Federal Government's process for calculating a financial institution's limited liability amount will also be explained.
CEU INFORMATION: .6 AAP/APRP
$125.00
$250.00

Implementing an ACH Security Framework

Electronic Resources License: Included
Additional Information:
This lecture evaluates the impacts of the ACH Security Framework Rule which is aimed to protect the security and integrity of ACH data. Review the ACH Security Framework Rule requirements and gather actionable guidance and resources to confirm your organization's compliance. Overview how the Rule impacts daily ACH operations, agreements and due diligence, and determine how the new minimum data security obligations impact all Network participants.
CEU INFORMATION: .4 AAP/APRP
$125.00
$250.00

International ACH Transactions

Electronic Resources License: Included
Additional Information:
This interactive course defines an International ACH Transaction (IAT), explains the active participants and flow of an inbound and outbound IAT while identifying unique IAT formatting requirements. An overview of ODFI and RDFI responsibilities related to IAT processing as defined by the ACH Rules is also included.
CEU INFORMATION: .5 AAP/APRP
$125.00
$250.00