The Road to Faster Payments in Overland Park

Last week, over 300 payments professionals joined us in Overland Park, KS at EPCOR Payments Conference – Fall 2018 to travel The Road to Faster Payments. Together, we explored the latest in new and emerging payments, including topics such as the impact and opportunities of faster payments, security, strategy, risk management, fraud trends, regulatory considerations, payment initiatives, emerging payments technology and more.

As the checkered flag dropped, many payments professionals revved their engines, attending the optional pre-Conference Workshop, How to Confidently Identify Your Third-Party Sender Relationships. Others made good use of their pre-conference time by making a quick pit-stop at one of our free Food-For-Thought open forum discussions. Then, everyone gathered for the opening General Session, Faster Payments – Impacts and Opportunities. EPCOR Board member Brian Guess, AAP, Vice President, KeyBank, moderated panelists Jane Larimer, NACHA, Keith Gray, The Clearing House and Tristan Thompson, UMB.

Officially off to the races, conference attendees were free to choose their own paths from four tracks of sessions. This year’s Conference also offered some repeat sessions to allow attendees to attend a session that may have coincided with a different session. On day one, available sessions included How to Perform a Third-Party Sender Audit, Millennials & Payments, Payments Laundering: Become an Expert and more.

The opening general session on Thursday was Women in Banking: How To Advance Your Career with EPCOR’s Senior Vice President Wendy Wishon moderating and panelists including Debbie Housh, AAP, CTP, Commerce Bank; Denise DeRousse, AAP, CTP, Reliance Bank; and Paula Barrington, BOK Financial. The powerful women of this session shared how they advanced their careers, lessons learned along the way and gave valuable advice to attendees, regardless of gender.

Day two of the conference featured the Recognition Luncheon. EPCOR CEO Ann-Marie Bartels, AAP, presented the Marquis Award to Grand Savings Bank of Grove, OK and the 2018 Payments Innovation Award to Jill Castilla of Citizens Bank of Edmond.

Leah Morgan, AAP, accepted the Marquis Award in recognition of Grand Savings Bank’s “Junior Board” program. High school students who are elected to serve on the Junior Board participate in monthly meetings which include ongoing mentoring and financial services education, as well as opportunities to engage in community service projects and visit the state capital and local business customers of the bank.

Jill Castilla was presented with the Payments Innovation Award in honor of the complete 180 degree turnaround of Citizens Bank of Edmond that she facilitated using an innovative approach to FinTech and social media. The development of ATM customer interaction products, small business cash mobs and the community event “Heard on Hurd” are just a few of the noteworthy accomplishments that changed the bank’s story from near failure to great success.

Day two’s sessions continued to entice attendees, facilitated by experts at the forefront of the payments industry, including informative vendor sessions, Altered Check & Forgery Returns, How to Manage Your Third-Party Relationships, Federal Reserve Next Steps to Faster Payments, Improved Payments Security with Biometrics and more.

The closing session of the day certainly made day two end on a high note! Attendees concluded the day by attending Change the Story: Making Technology & Social Media Work at Your Bank with Jill Castilla. Castilla shared her inspirational story, including how social bank culture has transformed a $250-million asset community bank in Edmond, OK.

Although the shortest of the Conference, day three was still jam-packed full of informative and inspiring sessions. Sessions included The Right to be Forgotten: Insurance Trends in the Wake of the Shifting Cyber Regulatory Landscape, Improved Payments Security with Biometrics, P2P Debits – Understanding & Avoiding The Risks Around Them and more!

Keeping attendees engaged up to the very last second of the conference, David Lott; Jessica Washington, AAP; and Douglas King all from Federal Reserve Bank of Atlanta finished up the conference with Hot Topics in Fraud, discussing use of social engineering by fraudsters, card not present fraud, ATM attacks and elder financial exploitation.

In addition to all the informative sessions at the conference, there were also some time for fun and games! Along with the many gift cards awarded for our Passport to Prizes game and from vendors, prizes were also presented to participants of the Click game on EPCOR’s Event App. This game sent attendees on fun adventures, including challenges like a scavenger hunt to find EPCOR mascot Hoot-E who was hiding all around the event. The top point earner won a $50 gift card and a stuffed Hoot-E.

Attendees then parted company, returning to their payments professions armed with the newfound knowledge and connections they made along their travels on The Road to Faster Payments.

Our sincere thanks go to the sponsors, exhibitors, speakers and attendees of EPCOR Payments Conference – Fall 2018, as well as the conference planning committee – our Conference wouldn’t be such a huge success without their contributions.

We hope you will join us again next year! Or, if you just can’t wait a whole year to see us again, consider joining us this spring in Columbus, Ohio! More details, including registration information, to come.